SHIPPING AND RETURN POLICIES

1. SHIPPING TIME: If you placed an order for an item with 24 hour availability, your total delivery time would be 1 to 2 days processing + 3 to 10 days shipping time (depending on where you live). In other words, on the average, you could expect your package to be delivered within 5 to 12 business days from order date. As soon as your package is shipped out the tracking number will be emailed to you by our shipping department.
2. PARTIAL SHIPMENTS: We make every effort to ship all products in a single shipment. If, for any reason, we cannot ship one or more items due to backorder, we will ship the parts that are available and credit your account accordingly. If a small item (e.g. corner lights, mirrors etc.) from a large order (e.g. orders with hoods, bumpers or whole front end kits) cannot be shipped, credit may only be for the part without an adjustment in shipping. This is because shipping charges is based on the dimensions of the box.
3. CANCELING ORDERS: You may cancel an order within 24 hours if the order has not shipped yet by calling 888-348-5497. Cancellation of orders already being processed by our shipping department will be subject to a 10% cancellation fee based on the total amount of the order. We cannot cancel orders that are already packed and/or shipped. If your order has already been shipped by the time we receive your cancellation request, you must go through the return process and will be subject to a 20% restocking fee. Refusal of the shipment from the carrier will result to a two-way shipping charge. We strongly recommend that you accept the merchandise and then proceed through our normal return process.
4. RECEIVING PARTS: Please inspect the parts immediately after receiving your order. Damages and evidence of tampering on the outer packaging must be noted on the delivery receipt of the driver. · DAMAGES MUST BE REPORTED WITHIN 48 HOURS of receiving the order. No exceptions · WRONG ITEMS MUST BE REPORTED WITHIN 5 BUSINESS DAYS of receiving the order. No exceptions
5. INCORRECT PARTS: Although we do everything we can to get the right part to you, unusual mistakes can happen. If we ship the wrong part, we will pick it up and replace it. Please let us know immediately if you receive the wrong part by calling our Customer Service Desk at 888-348-5497. The replacement item will be shipped when we receive the wrong item. Replacements will be shipped based on the original shipping method.
6. WARRANTIES: A limited 90-day warranty provided by the manufacturer applies to all parts unless otherwise stated. The manufacturer warrants all parts to be free from defects in workmanship and material. It covers the replacement of a defective part within the original warranty period. Warranties only apply to parts for replacement. If a replacement part cannot be obtained, a full refund, for the cost of the part only, will be issued to the original purchaser. Warranty claims and/or exchanges are subject to presentation of the original sales invoice. Warranties are limited to the original purchaser and are non-transferable. · Our liability under NO circumstances will exceed the amount of the original sale. · The warranty does not cover failure due to abuse, misuse, improper repairs or maintenance, improper installation, alteration or modification. · The warranty does not cover and freight charges, cost of parts removal, normal wear and tear, and consequential or subsequent damages. · You will need to obtain an RGA number (Return Goods Authorization Number) prior to return. NO return will be accepted without an RGA number. (Freight charges are the responsibility of the purchaser.)
7. RETURNING A PART: Unless otherwise stated above, you may return a part for a refund within 5 days of receiving it subject to a 20% restocking fee (based on the cost of the part). FREIGHT CHARGES ARE NON-REFUNDABLE.
   
   Return procedure:
   • Call customer service at 888-872-8866 or 888-348-5487 and get a Return Goods Authorization (RGA) number. (Without an RGA number, your return may be refused by our receiving department.)
   • Write the RGA number on the outside of the box and return it freight prepaid to the address on your invoice.
   • Refunds will be processed and issued when we receive the part/s back.
   • No credits can be issued for damaged items received.