Customer Support - Frequently Asked Questions

Answers to top 10 Frequently Asked Questions

1. Return and Shipping Policy
2. Are Parts Painted ?
3. Where is my stuff ?
4. What if my order includes several items ?
5. Are Parts Brand New ?
6. What if I don't know my car's model year?
7. What does your warranty cover ?
8. What if you ship the wrong part to me ?
9. How to Replace Headlights?
10. How Can I Cancel My Order ?

Parts Are Painted

All parts are primed and ready to be painted (unless chrome plated.) We do not offer pre-painted parts as it is not possible to color match without access to your vehicle. Please consult your body shop for installation and painting needs.

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Where 's My Stuff ?

For example, if you placed an order for an item with 24-hour availability (3 to 7 day shipping time, depending upon where you live), your total delivery time would be 1 day (availability) + 3 to 7 days (shipping time). In other words, you could expect your package to be delivered within 4 to 8 days of placing your order.

Tracking Your Package

If you have a tracking or delivery confirmation number, follow the links below for more information.

UPS

• Package Tracking: http://wwwapps.ups.com/etracking/tracking.cgi
• Phone: 1-800-742-5877

U.S. Postal Service

• Priority Mail Package Tracking: http://www.usps.com/cttgate/welcome.htm
• First-Class Package Information: http://www.usps.gov

FedEx

• Package Tracking: http://www.fedex.com/us
• Phone: 1-800-463-3339

Custom Freight

• Website: http://www.customco.com/index2.htm
• Phone: 1-800-654-0176

ABF

• Phone: 1-800-610-5544

Overnite

• Phone: 1-800-333-7400

If you're not sure whether or not your order has been shipped, check the status of your recent order by calling us at 888-348-5497

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What if my order includes several items ?

We every effort to ship all products in a single shipment. If for any reason we can't ship one or more items due to back order, we will ship the parts that are available and credit your account on the same day accordingly.

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Are Parts Brand New ?

All of our parts are brand new. We do not sell used or recycled parts.

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What if I don't know my car's model Year ?

If you have a vehicle identification number (VIN), it is possible to get other information about the vehicle from that number - like the year. Manufacturers who produce more than 500 vehicles a year must use a standardized 17-digit vehicle identification number.

* Postions 1-3: World manufacturer number

* Position 4: Restraint system type (passenger car only) brake type and GVWR class (trucks and vans only)

* Position 5: Line, series, body type

* Position  8: Engine type

* Position 9: Check digit

* Position 10: Model year

* Position 11: Assembly plant

* Positions 12-17: Production sequence number

Finding the Model Year

Find the model year by reading position 10 (this is the eighth character from the right). Following is a chart of model years with the letter or number that indicates the model year. Typical VIN: 2G1WN52M1S9229747. Model year is S, which represents the year 1995.

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What does your warranty cover ?

Our warranty covers the replacement of a defective part within the original warranty period. We warranty all parts for a period of 90 days from date received from original purchaser or installer unless otherwise specified. Warranties only apply to parts replacement. If a replacement part cannot be obtained a full refund will be issued to the original purchaser. Any refunds or exchanges must be accompanied by the original sales invoice. Warranties are limited to the original parts purchaser and are non-transferable.

• A limited one year warranty provided by the manufacturer applies to all parts. The manufacturer warrants all parts to be free from defects in workmanship and material.
• Our liability under NO circumstances will exceed the amount of the original sale.
• The warranty does not cover failure due to abuse, misuse, improper repairs or maintenance, improper installation, alteration or modification.
• The warranty does not cover any freight charges, cost of parts removal, normal wear and tear, and consequential or subsequent damages.
• You will need to obtain an RMA number (Return Merchandise Authorization number) prior to return. NO return will be accepted without an RMA number. (Freight charges are the responsibility of the purchaser.)

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What if you ship the wrong part to me?

Although we do everything we can to get the right part to you, unusual mistakes can happen. If we ship the wrong part, we will pick up the part or pay the return freight, replace the part. Please let us know immediately if you receive the wrong part, by calling us at 888-348-5497 customer service.

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How to Replace Headlights?

How to replace sealed beam headlights?

1. Remove the exposed plastic or metal trim surrounding the housing to reach the headlight retaining ring and adjusting screws.
2. Using the correct tool, remove the four retaining-ring screws. Caution: these fasteners are often corroded, and it's easy to strip them. Give each a squirt of penetrating oil and let it soak in for a few minutes. Be careful not to turn the headlight-aiming screws.
3. Remove the retaining ring, and the headlight will be free. Unplug the wiring connector from the back of the headlamp.
4. Plug the wiring connector into the back of the new headlight and place the light in the mounting base. Lugs on the back of the headlight will position it. If it does not fit securely, you probably have it upside down.
5. Turn on your headlights to test the new light. If it doesn't come on, you might have a problem with the wiring, not the light.
6. Replace the retaining ring. Again, be careful not to disturb the settings of the adjusting screws. Finally, replace any trim elements that you had to remove.

How to replace halogen bulbs in composite headlights?

1. Never touch the glass portion of the new halogen bulb with your bare hand. Oil from your fingers could contaminate the bulb and cause premature failure. Handle the bulb by it plastic base.
2. Locate the back of the bulb socket. A plug-in wiring connector will be attached to the back socket. Carefully remove the connector.
3. Unscrew the retaining ring if so equipped, or turn the bulb counter-clockwise to release it.
4. Install the new bulb by aligning the notches on the base with the ridges in the socket. Push the bulb firmly into the socket.
5. Replace the plastic retaining ring, or turn the bulb to lock it into place.
6. Replace the electrical connector on the back of the bulb and check for proper operation.

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How Can I Cancel My Order ?

If you wish to cancel an order that has not been shipped, please follow the instructions in our Cancellation Section

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